Interview with Emma Beavis - Guildford Spectrum

It's always good to catch up with our customers. Not only do we get to gauge how our water play features have had an impact on footfall, but we often get to see our innovative solutions in action.

We recently caught up with Emma Beavis, General Manager at Guilford Spectrum about her experience of working with team Hippo. Having been back to the facility numerous times, it was great to hear her thoughts.

Here is what Emma had to say:

Tell us about your experience of working with Hippo Leisure

We have worked with Hippo on a large multi-leisure complex with four pools, wet pour flooring and many interactive features within the Leisure Lagoon. Most works have been carried out and maintained by Hippo, who are always professional, timely and able to offer solutions to problems, nothing is ever too much of a problem.

Why do you choose Hippo Leisure – what is unique about us?

The team care for their clients but also the customer journey and experience.

Can you summarise Hippo Leisure in one sentence?

Outstanding customer service.

Have you seen an increase in footfall and revenue since the work was completed?

Whenever we add additional features or improvements to the Leisure Lagoon customer satisfaction ratings increase.

What would you say is your customer's favourite Hippo Leisure feature in your facility?

Our customers like the children’s interactive area which includes a small splash pad.

Would you recommend Hippo Leisure to other leisure facilities?

Yes.

What advice would you give to other pool operators who are considering new water play features?

Colourful wet pour, splash pads with lots of interactive water features are exceptionally popular.

Are you looking to increase revenue through water play?  Contact our team today to find out how we can offer bespoke products for your facility.